Frequently Asked Questions

Yes—all Douland consultations are offered virtually via secure video calls. You can receive expert, personalized care from the comfort of your home—no need to pack a diaper bag or plan around nap time.

We’ll reach out as soon as you book to schedule your 90-minute Welcome Consultation at a time that works for you. Most clients begin within a few days of purchase.

You’re always welcome to upgrade your package! If you start with a one-time session and realize you’d like more ongoing support, we’ll credit your initial consultation toward a longer package if upgraded within 7 days.

Anything related to your postpartum journey! This includes:

• Infant sleep and soothing

• Feeding support (bottle, formula, pumping)

• Postpartum healing and recovery

• Emotional care and adjustment

• Daily rhythm planning

• Product recommendations and routines

If it’s part of your experience, we’re here for it.

Absolutely. We believe postpartum care is for the whole family unit. You’re welcome to include your partner or support person in any virtual session.

You’re always welcome to upgrade your package! If you start with a one-time session and realize you’d like more ongoing support, we’ll credit your initial consultation toward a longer package if upgraded within 7 days.

This package is designed for nannies, grandparents, or other caregivers who will be supporting a family with an infant (0–12 months). It’s especially helpful for those new to infant care or those who want to build confidence and consistency in daily routines.

•A 90-minute virtual session with a Douland specialist

•Training in infant care: feeding, sleep, soothing, diapering, and safe handling

•Guidance on your family’s specific rhythm and preferences

•A written summary with personalized notes

• 30-minute follow-up session (Premium option)

Not at all! This session is perfect for new or experienced caregivers alike. Whether it’s your first time caring for a baby or you just want to brush up on gentle, up-to-date techniques—we meet you where you are.

We focus on what matters most in caring for infants, including:

• Infant feeding basics (formula prep, paced bottle feeding, etc.)

• Safe sleep practices and setting up a sleep-friendly environment

• Diapering, bathing, and hygiene

• Understanding infant cues (hunger, tiredness, overstimulation)

• Soothing techniques and wake window basics

• How to support a postpartum parent gently and respectfully

• Creating a calm, predictable rhythm for the baby’s day 

If there’s something specific your family wants the nanny to learn, we tailor the session accordingly.

Yes! The training is personal and interactive—not a lecture. Your Douland consultant will walk through examples, invite questions, and provide tips based on the family’s needs and caregiving style. It’s a collaborative, supportive space.

Think about your goals: It can be helpful to note any specific questions or challenges you want to discuss, so we can focus on what matters most to you.

.Relax and come as you are: There’s no formal study or preparation needed. Just arrive with an open mind — our time together will be informal and supportive.

Yes – after your 90-minute session, we provide an optional follow-up to continue supporting you. This could be a shorter check-in call or an email exchange a week or two later — whatever works best for you. The follow-up is a chance to discuss how things are going since the training, ask any new questions that have come up, and get guidance on any challenges you’ve encountered. We want to make sure you feel fully supported even after the main session, so you’re never left on your own with unanswered questions.

Yes – after your 90-minute session, we provide an optional follow-up to continue supporting you. This could be a shorter check-in call or an email exchange a week or two later — whatever works best for you. The follow-up is a chance to discuss how things are going since the training, ask any new questions that have come up, and get guidance on any challenges you’ve encountered. We want to make sure you feel fully supported even after the main session, so you’re never left on your own with unanswered questions.